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TxDOT’s HERO roadside assistance program gets added funding to continue in El Paso

EL PASO, Texas -- A hotline for people to call for roadside assistance will continue to operate in El Paso with an infusion of additional funding.

HERO, a Texas Department of Transportation program that helps stranded drivers, was approved to operate for another year by the El Paso Metropolitan Planning Organization.

"We already had secured two years of funding. We're a year and a few months into that first year, so they voted to extend it for a third year at a cost of about $2.4 million," said Jennifer Wright, a spokesperson for TXDOT's El Paso office.

The program aims to remove stranded vehicles from hazardous situations on the highway by offering a variety of services like towing, jump starts, and even vehicle escort.

"Whether you run out of gas, you got a flat tire, you were in a crash, or your vehicle just stopped running for whatever reason - and you find yourself stranded on the highway," Wright said in explaining the benefits of the program.

She noted that the services HERO offers are free of charge, however they are limited to Monday through Friday from 8 a.m. to 6 p.m. You can access these services by calling (915) 790-HERO.

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