Skip to Content

US investigating airlines over slow refunds during pandemic

Andrew Cuomo

WASHINGTON (AP) — The Transportation Department is detailing efforts it’s making to help airline customers who didn’t get refunds after their flights were canceled during the early days of the pandemic last year. The department says in a new report that it investigated 20 airlines over failures to issue prompt refunds to customers, and 18 of those probes are still going on. A probe of United Airlines was dropped in January after the airline took steps to give refunds to “thousands” of customers, and the Transportation Department is seeking a $25.5 million fine against Air Canada. The Canadian carrier is appealing. The department says it got more than 30,000 complaints over airline refunds.

Article Topic Follows: AP National News

Jump to comments ↓

Associated Press

BE PART OF THE CONVERSATION

KVIA ABC 7 is committed to providing a forum for civil and constructive conversation.

Please keep your comments respectful and relevant. You can review our Community Guidelines by clicking here

If you would like to share a story idea, please submit it here.

Skip to content