Sun Metro to hold meetings on proposed improvements to LIFT program
Sun Metro LIFT will be hosting SEVEN community meetings to inform LIFT clients about the proposed improvements to the LIFT eligibility process that once finalized would be implemented next year.
The proposed improvements will streamline the LIFT eligibility process, ensure all eligibility requirements outlined by the American’s with Disability Act are being met, and establish a fair and simple appeal process.
The community meetings will be held at various times and location throughout the city to allow LIFT clients to attend at a time convenient to their own personal schedule or near their home.
The dates and times are as follows:
Date: Wednesday, December 11, 2013
Time: 1 p.m. to 3 p.m.
Location: Esperanza Acosta Library (12480 Pebble Hills)
Date: Thursday, December 12, 2013
Time: 5 p.m. to 7 p.m.
Location: Memorial Park Library (3200 Copper)
The purpose of the meetings is to inform and answer questions, concerns, or comments regarding the proposed improvements to the LIFT eligibility process.
Members from both the Sun Metro LIFT and MV Transportation will be at each meeting to talk with LIFT clients. A Spanish language translator will be available. Eligible LIFT clients are asked to please let Sun Metro staff know of any special needs they might have for the meeting when scheduling their LIFT trip. LIFT trips can be scheduled by calling (915)544-2514.
BACKGROUND
MV Transportation took over operations at the LIFT in November 2012 and has been working to improve the service for passengers.
As part of the evaluation of the eligibility process, an advisory committee was created and was made up of 10 active LIFT passengers representing various advocacy group, Sun Metro staff and MV Transportation staff.
The committee evaluated the LIFT’s existing process and the eligibility process of established paratransit agencies in other cities. The committee’s goal was to develop a streamlined eligibility process for those who are currently eligible, including those who are eligible on a temporary basis. The committee was dedicated to establishing a fair and simple appeal process, as well as providing alternatives for those who may not be eligible.
For more information about Sun Metro, visit sunmetro.net or call (915)533-3333. Like us on Facebook at facebook.com/sunmetro or follow us on Twitter @SunMetro.
Source: Sun Metro
