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Facebook, Instagram users across U.S. experience outages

A cell phone user views Facebook on their iPhone.
Shutterstock via CNN
A cell phone user views Facebook on their iPhone.

EL PASO, Texas -- Facebook and Instagram users across the U.S. reported problems accessing the popular social media sites for roughly 15 minutes on Thursday afternoon, according to the outage tracking website

A reason for the outage was not immediately known. There was no information provided by Facebook Engineering on the issue.

Users visiting Facebook durigng the outage received a browser message that read: "Sorry, something went wrong. We're working on getting this fixed as soon as we can."

According to DownDetector, tens of thousands of users nationwide began reporting the outages around 3:30 p.m. Mountain Time. Service appeared to have been restored for most users about 3:45 p.m.

DownDetector tracks internet outages by collating status reports from a series of sources, including user-submitted errors on its platform.

Facebook and Instagram are two of America's top 20 websites, according to, an Amazon-owned firm that measures web visitors.

News / Top Stories / US & World

Jim Parker

Jim Parker is the Director of Digital Content for ABC-7.


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