City: New process results in more potholes being fixed

The City of El Paso has embraced Lean Six Sigma (LSS) principles, a process that is reportedly allowing it to fill more potholes than ever before by streamlining operations, a news release states.

The City said, on average, about 500 potholes are being repaired every week by city crews, about 300 more repairs per week than in 2015.

The new process has reportedly resulted in approximately 15,600 more potholes fixed per year, the City said.

Before the implementation of LSS principles, pothole repair crews conducted repairs based on public service requests.

With LSS, crews are assigned to smaller geographic areas and repairs are scheduled based on a geographic focus, the City said. The change has reduced the time workers spend driving to their next repair and has improved time management, efficiency, and increased the number of potholes repaired.

“We are using our resources more efficiently to keep our streets safe for everyone – pedestrians, bicyclists and motorists,” said Ted Marquez, the city’s Interim Managing Director for Streets and Maintenance and Parks

The City has received 3,587 pothole service requests as of mid-June 2017.

On average, service requests are closed out within two weeks, the City said.

To report a pothole visit, https://www.elpasotexas.gov/streets/contact-us or call 3-1-1