El Paso County working with Tax Office to fix vehicle registration backlog

EL PASO, Texas (KVIA) -- El Paso County Commissioners received an update today from the County's Human Resources Department, saying they gave 17 recommendations to the Tax Collector's Office to decrease the backlog in vehicle registration transactions.

Officials with the HR department said the recommendations were made by covering areas such as vacancies, retention, training, morale and process improvement.

"We suggested some of the things that they should do, we're allowing overtime, we're allowing to certify certain positions," said County Judge Ricardo Samaniego. "I think as a county, we've done everything that we can; the training to me is very important and to find opportunities."

County Judge Samaniego also says one of the issues right now is that residents will have second thoughts if they were planning to buy a car soon, because they will not want to go through this process.

"Those are the collateral problems that you're going to be seeing of people not having trust and credibility in the system and not wanting to get into it," County Judge Samaniego added.