El Paso airport recognized for passenger satisfaction

El Paso International Airport has has been recognized for being among the best in the state for passenger satisfaction.

It received a ranking of #1 in 13 categories and has tied for the #1 ranking in one category in terms of Passenger Satisfaction Received for airport performance in the Airport Council International (ACI) Airport Service Quality (ASQ) Passenger Survey, Worldwide Airport Ranking for the fourth quarter of 2015.

The participating Texas Airports include: Austin, Dallas Love Field, Dallas/Fort Worth, El Paso, and San Antonio.

“These results provide direct feedback from our travelers and we value their opinion,” said Jeff Schultes, Deputy Director of Aviation Administration.

“With the results of this survey we will be able to benchmark among other airports, and recognize our strengths as well as focus on areas of improvement. This all falls in line with the City’s strategic goal of creating an environment conductive to strong, sustainable economic development; with the key focus on Customer Service.”

The ACI ASQ Survey is a customer satisfaction measurement and benching marking service, the same survey is conducted throughout the world by participating airports.

EPIA surveyed 350 passengers over the last three months.